Frequently Asked Questions
Everything electricians, plumbers, builders and other tradespeople need to know about ProWorks job management software
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Getting Started
What is ProWorks?
ProWorks is UK job management software designed specifically for tradespeople. Whether you're an electrician, plumber, builder, carpenter, roofer, or any other trade professional, ProWorks helps you manage jobs, create quotes, track time, generate invoices, and manage your team - all from one simple platform.
How do I get started with ProWorks?
Getting started is simple for any trade business. Sign up for your free 30-day trial - no credit card required. We'll set up your business account and you can start adding customers and creating jobs immediately. Our UK-based support team understands electricians, plumbers, builders and other trade businesses, and can help you get up and running.
Do I need any special technical knowledge?
Not at all! ProWorks is designed to be intuitive for tradespeople. If you can use a smartphone, you can use ProWorks. We've built it based on real feedback from electricians, plumbers, and other trade professionals to ensure it works the way you think.
Can I import my existing customer data?
Yes, we can help you import your existing customer data, job history, and other important information. Our support team will work with you during the setup process to migrate your data from spreadsheets, other software, or paper records.
Features & Functionality
What can I do with ProWorks job management?
ProWorks covers your entire workflow: create and track jobs, assign work to team members, track time on site, manage materials and costs, generate professional quotes, create invoices, and monitor profitability. Everything is connected, so when you log time on a job, it automatically feeds into your invoicing.
Does ProWorks work on mobile devices?
Absolutely! ProWorks is optimized for both desktop and mobile use. Your team can log hours, update job progress, and access customer information from their smartphones while on site. No app downloads required - it works perfectly in any web browser.
Can I create professional quotes and invoices?
Yes! ProWorks generates professional quotes and invoices with your company branding. Include labour costs, materials, VAT calculations, and custom terms. All UK tax requirements are built-in, including VAT handling and CIS deductions for subcontractors.
How does time tracking work?
Time tracking is simple - your team clicks start when they begin work and stop when they finish. Time is automatically assigned to the correct job and customer. You can see real-time progress, track profitability, and ensure accurate billing for all work completed.
Can I manage materials and suppliers?
Yes, ProWorks includes comprehensive materials management. Track what materials are used on each job, set markup percentages, manage supplier information, and scan invoices with AI to automatically extract material costs. This helps you maintain accurate job profitability.
Pricing & Billing
How much does ProWorks cost?
ProWorks starts at £25/month for an Administrator account. Additional team members are £15/month for Standard users, £20/month for Supervisors, and Subcontractors are £5/month plus 50p per day assigned. Every account includes a free 30-day trial with no setup fees.
Is there a free trial?
Yes! Every ProWorks account comes with a 30-day free trial. No credit card required to start, and you get full access to all features. This gives you plenty of time to see how ProWorks can transform your trade business operations.
Can I cancel anytime?
Absolutely. There are no long-term contracts or cancellation fees. You can cancel your subscription at any time from your account settings. If you cancel, you'll continue to have access until the end of your current billing period.
Technical Support
What support do you provide?
We provide comprehensive UK-based support via email and WhatsApp. Our team understands trade businesses and can help with setup, training, technical issues, and best practices. We typically respond within a few hours during business days.
Is my data secure?
Yes, we take security seriously. All data is encrypted in transit and at rest, we use secure UK-based data centres, and we're fully GDPR compliant. Regular backups ensure your business data is always protected and recoverable.
Do you provide training?
Yes! We provide onboarding support to get you started, and our team can provide additional training for your staff. We also have helpful guides and tutorials, plus our support team is always available to answer questions.
What if I need a feature that doesn't exist?
We're constantly improving ProWorks based on customer feedback. Many of our best features came from suggestions by tradespeople like you. Contact our support team with your ideas - we genuinely listen and regularly add new features.
Industry-Specific Questions
Does ProWorks work for electricians?
Absolutely! Many electricians use ProWorks to manage installation jobs, maintenance contracts, emergency callouts, testing work, and certification tracking. You can track different job types, manage electrical materials and suppliers, set different labour rates for different types of electrical work, and ensure proper time allocation for installations vs maintenance.
Can plumbers use ProWorks effectively?
Yes! Plumbers use ProWorks for emergency callouts, bathroom installations, heating system work, boiler services, and maintenance contracts. You can track different labour rates for emergency vs planned plumbing work. Many plumbers also use it to manage their fixed price jobs such as boiler servicing and maintenance contracts.
Do builders and construction companies use ProWorks?
Yes! Builders and construction companies use ProWorks to manage everything from small renovation projects to large construction jobs. You can track multiple trades working on the same project, manage subcontractor timesheets, handle materials procurement, and maintain proper project documentation. It's perfect for builders managing teams of different trades.
What about other trades like carpenters, roofers, and painters?
ProWorks works brilliantly for all trades! Carpenters use it for kitchen fitting and bespoke projects, roofers for maintenance and installation work, painters for scheduling multiple properties, HVAC engineers for service contracts, and many more. The flexible job management system adapts to any trade workflow.
Does it handle CIS (Construction Industry Scheme)?
Yes, ProWorks includes full CIS support for UK construction work. We handle CIS tax status tracking, automatic deduction calculations, and proper documentation for both contractors and subcontractors working under the Construction Industry Scheme. Essential for builders and contractors working on construction sites.
Choosing the Right Software
How does ProWorks compare to Tradify?
While Tradify is New Zealand-based software, ProWorks is built specifically for UK trades with local support, UK tax compliance, and pricing designed for British trade businesses. ProWorks focuses on simplicity and ease of use for small to medium teams, with UK-based customer support that understands the specific challenges facing British electricians, plumbers, and builders.
What's the difference between ProWorks and Fergus?
Fergus is also New Zealand-based, while ProWorks is UK-focused with local support and compliance. ProWorks emphasises job scheduling and real-time monitoring that's perfect for small to medium trade teams. Our UK-based team understands British trade workflows, CIS requirements, and provides support during UK business hours.
How does ProWorks compare to Powered Now?
While both are UK-based, ProWorks focuses specifically on making job management simple and intuitive for small to medium trade teams. Our strength lies in easy-to-use job scheduling, real-time progress monitoring, and streamlined workflows that don't overwhelm busy tradespeople. We prioritise simplicity over complexity, ensuring your team can get productive quickly.
What about Commusoft - how do you compare?
Commusoft targets larger field service companies, while ProWorks is designed for small to medium trade teams who want straightforward job management. ProWorks focuses on ease of use, intuitive job scheduling, and real-time monitoring without the complexity that can slow down smaller trade businesses. Our UK-based support team provides personal service that larger software companies often can't match.
How is ProWorks different from Jobber?
Jobber is Canadian software designed for North American markets, while ProWorks is built specifically for UK trades. We understand UK tax requirements, CIS compliance, and British trade workflows. ProWorks focuses on simplicity and job scheduling that works for small to medium teams, with UK-based support that's available during your working hours.
What's the difference between ProWorks and JobLogic?
While JobLogic targets larger field service operations, ProWorks is designed specifically for small to medium trade teams who need straightforward job management. We focus on making things easy to use - from job scheduling to progress monitoring - so your team can be productive from day one. Our UK-based approach means we understand exactly how British electricians, plumbers, and builders work.
Why choose ProWorks over other trade software?
ProWorks combines UK-based development and support with software designed specifically for small to medium trade teams. We focus on ease of use, excellent job scheduling and monitoring, and understanding British trade workflows. You'll get personal support from a UK team that knows the challenges facing electricians, plumbers, builders, and other trades, rather than dealing with overseas call centres or complex enterprise software.
Business Benefits
How much time does ProWorks save?
Most tradespeople report saving 5-10 hours per week on admin tasks. Instead of managing job sheets in spreadsheets, chasing timesheets, and manually creating invoices, ProWorks automates these processes so electricians, plumbers, builders and other trades can focus on actual work and growing their business.
Will ProWorks help improve my cash flow?
Yes! By tracking time accurately on jobs and invoicing promptly, you'll capture all billable hours and get paid faster. The system shows you exactly how profitable each job is, helping you price future work more accurately and improve your profit margins.
Can ProWorks help me scale my business?
Absolutely. ProWorks is designed to grow with your trade business. Start as a sole trader and add team members as you expand. The system handles job allocation, team scheduling, and progress tracking, making it much easier to manage multiple engineers and larger projects.
How does ProWorks compare to other trade software?
ProWorks is built specifically for UK trades with local support, UK tax compliance, and pricing designed for British trade businesses. Unlike generic software, we understand UK trade workflows, CIS requirements, and the specific challenges facing electricians, plumbers, builders and other British tradespeople.
Still have questions?
Our UK-based support team understands electricians, plumbers, builders and other trade businesses. Get in touch or start your free trial today.